Listening: The Best Strategy When Communicating With Difficult People

Yep! Some people are difficult to get along with. And it’s nerve-wreaking to try to communicate with them.

To mentally prepare for anything, you have to know what you’re preparing for. Most conversations are the result of something that has happened or needs to happen. Use this information to guide your thinking about the conversation. Remember, too, that you will likely be somewhat familiar with the background and communication style of the person involved in your conversation.

This knowledge makes preparation easier because, like football players who study videos of their opponents to develop strategies, you, too, will know what you can expect in terms of the person’s communication style.

I am not encouraging you to enter the conversation with preconceived notions about the person or what they will say. That is dangerous. Football players don’t review videos to make assumptions about the opposing team. They review videos to understand how the team thinks, operates, and performs. They use this information to devise their mental, emotional, and physical strategy to outplay their opponent.

By preparing in a similar manner for your conversations—taking time to con- sider the other person’s communication style, perspective, and possible expectations—you’ll prepare yourself to have the insight and stamina to be an assertive listener. Being an assertive listener means entering the conversation as the recipient. You are there to hear what is being said and to listen for what the speaker really wants and needs from you.

Always remember this: It may seem as though you’re in the position of power when you are talking, but that’s not true. You are in the position of power when you are listening. Listening is learning. When you are learning, you are adding to what you know about how the person thinks and feels and what that person wants to happen. When you are talking, you’re providing that information to them.

Click the link to get your copy. 5 Steps to Assertiveness How to Communicate with Confidence and Get What You Want.  

Copyrights 2018 S. Renee Smith, www.srenee.com. For speaking or coaching services call 888-588-0423.

 

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