Tag Archives: Starbucks

3 MUST-HAVES TO REINVENT YOURSELF DURING ACCELERATED CHANGE

 you cannot know what you will discover on the journey, what you will do with what you find, or what you find will do to you.” – James Baldwin

Author S. Renee Smith

I was scheduled to meet with a CEO at “The Metropolitan Club of the city of Washington.” The club is where Ambassadors, Senators, CEO’s and other dignitaries hold membership and build relationships without notepad pages flipping or cell phones buzzing—neither is allowed. 

We were meeting to discuss possible business opportunities and how I could best plan and position myself to sit on national boards. During our conversation, the CEO shared this:

Time is up for men who look like me (white). It’s becoming a woman’s world.

He was referring to the #metoo message that was surging as a leader in shifting power dynamics in the workplace. However, since then, the #blacklivesmatter movement has taken center stage. Protestors, advocates, and everyday people from all walks of life have united their influence on social media platforms to create radical change that is transforming workplace cultures.

What I’m noticing is that by joining forces, space is being created for employees who are marginalized to call leaders out for disrespecting them, and negligently hindering employees career success. Once an incident is posted on a social media platform and likes and retweets multiply, the national media picks up the story. With massive exposure, the offender comes forward with a sorrowful apology and submits a shameful resignation. 

Employee and customer power, what I call public empowerment, is even shifting company policies at drastically rapid rates.

According to reports, Starbucks reversed a standing policy that bans sporting gear that advocates for religious or political movements, including Black Lives Matter,” after staff and customers threatened to boycott. This recognition is also shifting the perspectives, strategic plans, and resources of organizations. Such as the case with Comcast, who posted a multi-year strategic plan on June 8, 2020, dedicating 100 million dollars to advance social justice and equality. And they aren’t the only one.

What do these transitions mean for you? 

I believe they are ushering in a new consciousness and countless opportunities to make a difference in so many spaces.  

Companies are pivoting and will continue to be forward-focused and employee-centered. As such, it’s likely, what you did before February 2020 will no longer suit the needs of an evolving workplace.

For this reason, you have to reinvent yourself. I suggest you start observing where companies are headed and what role you want to play as an employee or as a business owner. 

Here are a few thoughts:

Rewrite your brand story.

  • The story you shared before the health pandemic, economic crisis, and racial awakening most likely will no longer fit due to the all drastic adjustments we all have had to make to survive. Rethink what new experiences you’ll share and craft an innovative message based on them.

Assess your brand equity.

  • How much is your brand worth? What have you learned from the current challenges, and what intellectual property have you acquired? Get clear on what you can offer and how much it’s worth to an organization.

Evaluate your network.

  • Although not impossible, as a result of being in quarantine, it’s difficult to build reliable, trusting relationships with new people. List the people who know, like, and trust you. Think about their brand equity and seek their assistance in helping you expand your brand and network.

As you pivot to reinvent yourself, take the time to craft, communicate, and market your message effectively.

© 2020 S. Renee Smith is an executive and communications and branding expert. She helps senior leaders increase their income and influence by becoming more likable, marketable, and credible. She is also the author of six books on communication, branding, and self-esteem. For more tips, visit asksrenee.com. Want to reinvent yourself? Learn more about S. Renee’s upcoming workshop here.

Why You’re Not Worth the Hassle; Companies No Longer Dealing With Brand Busters

Swiftly disconnecting themselves from Roseanne Barr’s racial and political views,  ABC’s wise decision to cancel her show and talent agency ICM Partners‘ good judgment to no longer represent her is a significant sign that employers are keenly aware of how talent can negatively impact their brand and business.

Brand busters aren’t just celebrities. Starbucks recently scrambled to manage a public relations crisis when an employee in Philadelphia called police because two black men asked to use the bathroom before placing an order. Although  Nick Setyan, an analyst at Wedbush Morgan said closing 8,000 stores for bias training only cost about $7 million in comparison to the expected $24.4 million in revenues, what isn’t accounted for is the bruise on Starbucks’ brand. A bruise that costs millions to manage consumer,  employee and current and potential franchisee  perceptions.

While freedom of speech was established to give a person the right to express any opinions without censorship or restraint, organizational leaders are moving promptly to respond to employee values and credibility disconnects as a result of protests that can go viral and make a huge dent in sales and a company’s brand message.

With privilege and power comes responsibility.  Social media is a tool available to all of us to become influencers who shape an interconnected global society. Yes, Roseanne Barr is out of a job but so are cast members and other professionals who worked on the show.

When we “speak our mind” we impact the lives of people we love and work with and for. Before your next tweet, post or live video remember the following:

1. There are real people on social media. Just because you are alone when you post a comment doesn’t mean that real people aren’t going to read it, be impacted by it and respond accordingly.

2. Companies have a brand to protect first. An organization’s first priority is protecting and preserving their brand. If a network will cancel a show with 25 million viewers, I assure you, your value proposition isn’t worth saving either.

3. Don’t underestimate your impact. Recruiters check out your posts and employers do too. Don’t let you personal views with people override your common sense to be an effective, respectful communicator.

Copyright 2018 S. Renee Smith. S. Renee is a self-esteem, branding and communications expert, coach, speaker and author. She is available for development workshops to help employees understand how they can build and protect the organization’s brand message while increasing their value proposition.  For more information visit srenee.com. Or call 888-588-0423.